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VIP Vision AI Security System: 10x 6MP AI Turret + Active Deter Cams, 16MP WatchGuard 16CH AI NVR

Description

Featuring smart motion detection, the Professional AI Series can distinguish between people, vehicles & other motion to filter out false alarms. The VSIPP-6DG-ID3 includes a loud siren & flashing strobe lights that activate in response to alarm events (such as motion detection), deterring intruders and preventing crime before it happens.
The VSIPP-6DG-ID3 features 24/7 Colour at night to capture colour detail in the dark and Tripwire/Intrusion detection to detect people & vehicles in specific areas.

The Watchguard™ Compact AI Series brings the best of AI surveillance features in an affordable package. The NVR16COM-I allows you to bring AI face recognition or AI person/vehicle detection to your CCTV installations, guaranteeing that important events are detected and can be acted upon. This NVR is perfect for new systems or replacement of existing NVRs to upgrade to AI capable surveillance.

Kit Includes

  • 10x 6MP Pro AI Active Deter Turret Camera - VSIPP-6DG-ID3
  • 1x 16MP WatchGuard Compact 16-Channel AI NVR - NVR16COM-I
  • 1x Seagate SkyHawk Surveillance HDD*

*Only included if you select a variant with a specified capacity. It will come pre-installed in the NVR.
Cables and mounts are not included but are available for purchase.

Camera Features:
✔️ Stream up to 6.0MP (3200 x 1800) at 25fps
✔️ 2.8mm fixed lens with 97° viewing angle
✔️ Activates spotlight, flashing light & siren, and switches from IR to colour in response to alarm events
✔️ 24/7 Colour low light performance at 0.004lx
✔️ Up to 30m infrared, BLC/HLC & true WDR (120dB)
✔️ 3D digital noise reduction & auto white balance
✔️ H.265 encoding for efficient storage & streaming
✔️ Set up AI people and vehicle detection, receive alerts and search footage by people or vehicles
✔️ Next-Gen Smart Motion Detection (SMD 4.0) & Perimeter Protection to prevent false alarms, using VIP Vision NVRs
✔️ AI SSA detects/adjusts exposure to ensure clear video.
✔️ MicroSD slot for recording at the edge up to 256GB
✔️ IP67 weather rated housing for outdoor use

Product Features:
✔️ Records up to 16.0 megapixel (4920 x 3264)
✔️ Up to 256Mbps incoming bandwidth (recording/outgoing)
✔️ Decoding 16CH@1080P/25fps (AI disabled), 16CH@1080P/25fps (AI enabled)
✔️ AI face recognition and database comparison by NVR up to 1 channel, or;
✔️ AI human/vehicle detection via tripwire/intrusion rule by NVR up to 2 channels, or;
✔️ AI human/vehicle detection via motion detection by NVR up to 4 channels
✔️ Support for ANPR up to 4 channels (automatic number plate recognition)
✔️ 2 x SATA bay with support for up to 16TB capacity HDDs per bay
✔️ Built-in 16 port power over Ethernet switch
✔️ HDMI and VGA simultaneous video output
✔️ Backup footage via external USB device or local network


Datasheets

Camera

  • VIP Vision Professional AI VSIPP-6DG-ID3 Datasheet.pdf
  • Recorder

  • Watchguard Compact AI Series NVRs Datasheet (PDF)
  • VIP Vision / Watchguard NVR Installation Manual - Q4 2021 (PDF)
  • AI Network Video Recorder Quick Start Guide (PDF)
  • NVR HDD Installation Guide (PDF)
  • NVR_Firmware_TypeM_20210710
  • Tech Specs

    6MP Pro AI Active Deter Turret Camera


    Alarm Interface 1 channel in: 5mA 3-5VDC / 1 channel out: 300mA 12VDC
    Audio Interface Built-in Mic & Built-in Speaker / Audio Compression - PCM; G.711a; G.711Mu; G.726; G.723
    Bit Rate H.265: 32 ~ 20480Kbps / H.264: 12 ~ 20480Kbps
    Bit Rate Control Constant bit rate (CBR) / Variable bit rate (VBR)
    Camera Type Turret
    Day/Night Auto (ICR) / Color / B&W
    Detect (25px/m) 66m
    Dimensions Ø122mm x 111mm
    Edge Storage MicroSD Card (up to 256GB) / NAS / FTP / SFTP
    Effective Pixels 3200 (H) x 1800 (V)
    ePoE No
    Ethernet RJ-45 (10/100Base-T)
    Event Trigger Motion Detection, Video Tampering, Scene Changing, Network Disconnection, IP Address Conflict, Illegal Access, Storage Anomaly
    Face Attributes N/A
    Face Detection N/A
    Field of View Horizontal: 97°, Vertical: 70°, Diagonal: 128°
    Focus Auto Focus / 1.5m Min. Focus Distance
    Frame Rate (Main) 6.0MP (1 ~ 25fps)
    Frame Rate (Sub) 704 x 576 (1 ~ 25fps)
    Frame Rate (Third) 1080p (1 ~ 25fps)
    Gain Control Auto / Manual
    Heat Map N/A
    Housing Metal
    Identify (250px/m) 7m
    Image Sensor 1/2.7” 6.0MP Progressive Scan CMOS
    Infrared System 1 x Infrared LED, 30m range, Auto/manual on/off control
    Ingress Protection IP67
    Intelligent Functions Motion Detection (4 zones), Region of Interest (4 zones), Privacy Masking (4 zones), Smart Illumination, Defog, Object Abandoned / Missing
    Intelligent Search Via NVR Smart Search, Search tripwire/intrusion events by people or vehicle
    Interoperability ONVIF (Profile S, Profile G, Profile T) / P2P / CGI / Milestone
    LED Lights 1 x Spotlight (Warm White), 1 x Red & Blue Deterrent Light
    Lens / Iris 2.8mm F1.0 Fixed Focal Lens with Fixed Iris
    Lens Type Fixed
    Lighting Compensation BLC / HLC / WDR (120dB)
    Max. Resolution 6.0 Megapixel
    Max. User Access 20 Users (Total bandwidth: 72MB)
    Min Illumination 0.003 Lux/F1.0 (Color), 0.0003 lux/F1.0 (B/W, 30 IRE), 0 lux (IR)
    Net Weight 0.75kg
    Noise Reduction 3D DNR
    Observe (63px/m) 26m
    Operating Conditions -40°C ~ +60°C / ≤95% RH
    Pan/Tilt/Rotation Pan: 0° ~ 360°, Tilt: 0° ~ 78°, Rotation: 0° ~ 360°
    People Counting N/A
    Perimeter Protection Tripwire, Intrusion, fast moving, parking detection (Add recognition of humans & vehicles)
    Picture Control Mirror / Flip (0°, 90°, 180°, 270°)
    Power Consumption Basic: 1.86W (12VDC) / 4.18W (PoE) / Max (IR & LED on): 6.5W (12VDC) / 8.8W (PoE)
    Power Supply 12VDC / PoE (802.3af)
    Protocol IPv4; IPv6; HTTP; TCP; UDP; ARP; RTP ; RTSP; RTCP; RTMP; SMTP; FTP; SFTP; DHCP; DNS; DDNS; QoS; UPnP; NTP; Multicast; ICMP; IGMP; NFS; SAMBA; PPPoE; SNMP
    RAM / ROM 512MB / 128MB
    Recognise (125px/m) 13m
    Resolution 6.0MP (3200 x 1800) to CIF (352 x 288)
    RS485 N/A
    S/N Ratio > 56dB
    Series Professional AI Series
    Smart Scene Adaptive (SSA) Yes
    Streaming Method Unicast / Multicast
    Vandal Resistance N/A
    Video Compression H.265+ / H.265 / H.264+ / H.264 / H.264H / MJPEG
    Video Interface N/A
    White Balance Auto / Natural / Street Lamp / Outdoor / Manual

    16MP WatchGuard Compact 16-Channel AI NVR


    AI Face Detection (by Cameras) 8 channels
    AI Face Detection (by Recorder) 1 channel
    AI Face Detection Features Whitelist, Blacklist, Stranger Mode
    AI Face Detection Performance Up to 10 face databases with 200,000 face images
    AI Face Recognition (by Cameras) 8 channels
    AI Face Recognition (by Recorder) 1 channel (with Ultimate AI cameras)
    AI Face Recognition Performance 12 face images/s
    AI Functions by Cameras Face detection, ANPR, People Counting, Heatmap, AI Tripwire/Intrusion and AI Human/Vehicle Detection
    AI Functions by Recorder Face detection, face recognition, AI Tripwire/Intrusion and AI Human/Vehicle Detection
    AI Motion Detection (by Cameras) 8 channels
    AI Motion Detection (by Recorder) 4 channels
    AI Search (Metadata) Support search target video by metadata
    AI Tripwire/Intrusion (by Cameras) 8 channels
    AI Tripwire/Intrusion (by Recorder) 2 channels, 10 IVS rules for each channel
    Alarm Input / Output 4 channel alarm inputs / 2 channel relay output
    Auxiliary Inputs N/A
    Backup Modes USB Device / Network
    Decoding Capacity (AI Disabled) 16CH@1080P/25fps
    Decoding Capacity (AI Enabled) 16CH@1080P/25fps
    Dimensions 375 x 327 x 53mm
    Display Resolution Configurable from 3840 x 2160 to 1280 x 720
    Display Split 1st screen - 1/4/8/9/16, 2nd screen - 1/4/8/9/16
    Ethernet 1 RJ45 Ports (10/100/1000Mbps)
    Face Gender, age, glasses, beard, mask, expression
    HDD Modes -
    Human Body Tops style, tops colour, bottom style, bottom colour, hat , bag
    Incoming Bandwidth (AI Disabled) 256Mbps Mbps incoming (recording/outgoing)
    Incoming Bandwidth (AI Enabled) 180Mbps incoming (recording/outgoing)
    Internal HDD 2 x SATA ports up to 16TB, max.
    Interoperability ONVIF 21.12(Profile T; Profile S; Profile G); CGI; SDK
    Main Processor Industrial-grade processor
    Max. User Access -
    Network Functions HTTP, HTTPS, TCP/IP, IPv4/IPv6, UPnP, SNMP, RTSP, UDP, SMTP, NTP, DHCP, DNS, IP Filter, PPPoE,DDNS, FTP, Alarm Center, IP Search (Support IP camera, DVR, NVS, etc.), P2P
    Non-motor Vehicle Type, colour, people, number
    Operating Environment -10°C ~ +55°C / 10 ~ 93%RH
    Operating System Embedded Linux
    Optical Interface -
    OSD -
    Playback Sync 1/4/9/16
    PoE Yes
    Power Consumption <10W (without HDD) / PoE: Max 25.5W for single port, 130W total
    Power over Ethernet 16 Ports (IEE802.3af/at)
    Power Supply 100–240 VAC, 47-63 Hz
    Rackmount Units 1U
    Rackmountable -
    Record Interval -
    Record Modes General, motion detection, intelligent, alarm
    Recording Resolution Configurable from 16.0MP (4920 x 3264) to CIF (352 x 288)
    Remote View iOS (iPhone, iPad) / Android devices
    Search Modes Instant playback, general playback, event playback, tag playback, smart playback (face and motion detection)
    Trigger Events Motion detection, privacy masking, video loss, scene changing, PIR alarm, IPC external alarm
    Two-way Talk -
    USB Interface 2 x USB ports (1 x Rear USB 2.0, 1 x Front USB 2.0)
    Vehicle Vehicle colour, vehicle model, vehicle logo, plate colour, vehicle decorations, call, seatbelt
    Video Compression Smart H.265+ / H.265 / H.264+ / H.264 / MJPEG
    Video Detection -
    Video Input 16 channels
    Video Output 1 x HDMI, 1 x VGA
    Weight 2.68kg (without HDD)
    3-Years Warranty

    ✔️ Warehoused and ships from Sydney.
    ✔️ All our products are 100% genuine. No Grey Imports!
    ✔️ Electronic devices are all eligible for any manufacturer software updates!

    The warranty covers defects in materials or broken components that could affect the regular operation of the product. If a device is faulty, we will mediate the warranty process with the manufacturer for you. We will handle this as fast and efficiently as possible. We will not wait for the manufacturer to send your replacement, when your item is determined to be faulty we will send you a new replacement as soon as possible.

    Please get in touch with our support team at support@secsource.com.au or 1300-049-519.

    • The warranty does not cover damage to the product resulting from incorrect installation or negligence, damage caused by a natural disaster, or theft.
    • We will not cover inbound shipping of the return to us.
    • We will cover outbound shipping for any replacements to the customer.
    • We will need the serial number of the product and your order number.
    • Please don’t ship us anything until you have had confirmation from our teams and they have given you an RMA number and return address.

    VIP Vision AI Security System: 10x 6MP AI Turret + Active Deter Cams, 16MP WatchGuard 16CH AI NVR

    Product form

    SKU: VIP-PRO-AI-D_6MPT-X10-16CH-00TB

    $3,805.00 $3,510.00 Incl. GST

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      • 30-Day Returns Policy
      • Back to Base Australian Warranty & Tech Support
      • Australian Stock, No Grey Import Products

      Description

      Featuring smart motion detection, the Professional AI Series can distinguish between people, vehicles & other motion to filter out false alarms. The VSIPP-6DG-ID3 includes a loud siren & flashing strobe lights that activate in response to alarm events (such as motion detection), deterring intruders and preventing crime before it happens.
      The VSIPP-6DG-ID3 features 24/7 Colour at night to capture colour detail in the dark and Tripwire/Intrusion detection to detect people & vehicles in specific areas.

      The Watchguard™ Compact AI Series brings the best of AI surveillance features in an affordable package. The NVR16COM-I allows you to bring AI face recognition or AI person/vehicle detection to your CCTV installations, guaranteeing that important events are detected and can be acted upon. This NVR is perfect for new systems or replacement of existing NVRs to upgrade to AI capable surveillance.

      Kit Includes

      • 10x 6MP Pro AI Active Deter Turret Camera - VSIPP-6DG-ID3
      • 1x 16MP WatchGuard Compact 16-Channel AI NVR - NVR16COM-I
      • 1x Seagate SkyHawk Surveillance HDD*

      *Only included if you select a variant with a specified capacity. It will come pre-installed in the NVR.
      Cables and mounts are not included but are available for purchase.

      Camera Features:
      ✔️ Stream up to 6.0MP (3200 x 1800) at 25fps
      ✔️ 2.8mm fixed lens with 97° viewing angle
      ✔️ Activates spotlight, flashing light & siren, and switches from IR to colour in response to alarm events
      ✔️ 24/7 Colour low light performance at 0.004lx
      ✔️ Up to 30m infrared, BLC/HLC & true WDR (120dB)
      ✔️ 3D digital noise reduction & auto white balance
      ✔️ H.265 encoding for efficient storage & streaming
      ✔️ Set up AI people and vehicle detection, receive alerts and search footage by people or vehicles
      ✔️ Next-Gen Smart Motion Detection (SMD 4.0) & Perimeter Protection to prevent false alarms, using VIP Vision NVRs
      ✔️ AI SSA detects/adjusts exposure to ensure clear video.
      ✔️ MicroSD slot for recording at the edge up to 256GB
      ✔️ IP67 weather rated housing for outdoor use

      Product Features:
      ✔️ Records up to 16.0 megapixel (4920 x 3264)
      ✔️ Up to 256Mbps incoming bandwidth (recording/outgoing)
      ✔️ Decoding 16CH@1080P/25fps (AI disabled), 16CH@1080P/25fps (AI enabled)
      ✔️ AI face recognition and database comparison by NVR up to 1 channel, or;
      ✔️ AI human/vehicle detection via tripwire/intrusion rule by NVR up to 2 channels, or;
      ✔️ AI human/vehicle detection via motion detection by NVR up to 4 channels
      ✔️ Support for ANPR up to 4 channels (automatic number plate recognition)
      ✔️ 2 x SATA bay with support for up to 16TB capacity HDDs per bay
      ✔️ Built-in 16 port power over Ethernet switch
      ✔️ HDMI and VGA simultaneous video output
      ✔️ Backup footage via external USB device or local network


      Datasheets

      Camera

    • VIP Vision Professional AI VSIPP-6DG-ID3 Datasheet.pdf
    • Recorder

    • Watchguard Compact AI Series NVRs Datasheet (PDF)
    • VIP Vision / Watchguard NVR Installation Manual - Q4 2021 (PDF)
    • AI Network Video Recorder Quick Start Guide (PDF)
    • NVR HDD Installation Guide (PDF)
    • NVR_Firmware_TypeM_20210710
    • Tech Specs

      6MP Pro AI Active Deter Turret Camera


      Alarm Interface 1 channel in: 5mA 3-5VDC / 1 channel out: 300mA 12VDC
      Audio Interface Built-in Mic & Built-in Speaker / Audio Compression - PCM; G.711a; G.711Mu; G.726; G.723
      Bit Rate H.265: 32 ~ 20480Kbps / H.264: 12 ~ 20480Kbps
      Bit Rate Control Constant bit rate (CBR) / Variable bit rate (VBR)
      Camera Type Turret
      Day/Night Auto (ICR) / Color / B&W
      Detect (25px/m) 66m
      Dimensions Ø122mm x 111mm
      Edge Storage MicroSD Card (up to 256GB) / NAS / FTP / SFTP
      Effective Pixels 3200 (H) x 1800 (V)
      ePoE No
      Ethernet RJ-45 (10/100Base-T)
      Event Trigger Motion Detection, Video Tampering, Scene Changing, Network Disconnection, IP Address Conflict, Illegal Access, Storage Anomaly
      Face Attributes N/A
      Face Detection N/A
      Field of View Horizontal: 97°, Vertical: 70°, Diagonal: 128°
      Focus Auto Focus / 1.5m Min. Focus Distance
      Frame Rate (Main) 6.0MP (1 ~ 25fps)
      Frame Rate (Sub) 704 x 576 (1 ~ 25fps)
      Frame Rate (Third) 1080p (1 ~ 25fps)
      Gain Control Auto / Manual
      Heat Map N/A
      Housing Metal
      Identify (250px/m) 7m
      Image Sensor 1/2.7” 6.0MP Progressive Scan CMOS
      Infrared System 1 x Infrared LED, 30m range, Auto/manual on/off control
      Ingress Protection IP67
      Intelligent Functions Motion Detection (4 zones), Region of Interest (4 zones), Privacy Masking (4 zones), Smart Illumination, Defog, Object Abandoned / Missing
      Intelligent Search Via NVR Smart Search, Search tripwire/intrusion events by people or vehicle
      Interoperability ONVIF (Profile S, Profile G, Profile T) / P2P / CGI / Milestone
      LED Lights 1 x Spotlight (Warm White), 1 x Red & Blue Deterrent Light
      Lens / Iris 2.8mm F1.0 Fixed Focal Lens with Fixed Iris
      Lens Type Fixed
      Lighting Compensation BLC / HLC / WDR (120dB)
      Max. Resolution 6.0 Megapixel
      Max. User Access 20 Users (Total bandwidth: 72MB)
      Min Illumination 0.003 Lux/F1.0 (Color), 0.0003 lux/F1.0 (B/W, 30 IRE), 0 lux (IR)
      Net Weight 0.75kg
      Noise Reduction 3D DNR
      Observe (63px/m) 26m
      Operating Conditions -40°C ~ +60°C / ≤95% RH
      Pan/Tilt/Rotation Pan: 0° ~ 360°, Tilt: 0° ~ 78°, Rotation: 0° ~ 360°
      People Counting N/A
      Perimeter Protection Tripwire, Intrusion, fast moving, parking detection (Add recognition of humans & vehicles)
      Picture Control Mirror / Flip (0°, 90°, 180°, 270°)
      Power Consumption Basic: 1.86W (12VDC) / 4.18W (PoE) / Max (IR & LED on): 6.5W (12VDC) / 8.8W (PoE)
      Power Supply 12VDC / PoE (802.3af)
      Protocol IPv4; IPv6; HTTP; TCP; UDP; ARP; RTP ; RTSP; RTCP; RTMP; SMTP; FTP; SFTP; DHCP; DNS; DDNS; QoS; UPnP; NTP; Multicast; ICMP; IGMP; NFS; SAMBA; PPPoE; SNMP
      RAM / ROM 512MB / 128MB
      Recognise (125px/m) 13m
      Resolution 6.0MP (3200 x 1800) to CIF (352 x 288)
      RS485 N/A
      S/N Ratio > 56dB
      Series Professional AI Series
      Smart Scene Adaptive (SSA) Yes
      Streaming Method Unicast / Multicast
      Vandal Resistance N/A
      Video Compression H.265+ / H.265 / H.264+ / H.264 / H.264H / MJPEG
      Video Interface N/A
      White Balance Auto / Natural / Street Lamp / Outdoor / Manual

      16MP WatchGuard Compact 16-Channel AI NVR


      AI Face Detection (by Cameras) 8 channels
      AI Face Detection (by Recorder) 1 channel
      AI Face Detection Features Whitelist, Blacklist, Stranger Mode
      AI Face Detection Performance Up to 10 face databases with 200,000 face images
      AI Face Recognition (by Cameras) 8 channels
      AI Face Recognition (by Recorder) 1 channel (with Ultimate AI cameras)
      AI Face Recognition Performance 12 face images/s
      AI Functions by Cameras Face detection, ANPR, People Counting, Heatmap, AI Tripwire/Intrusion and AI Human/Vehicle Detection
      AI Functions by Recorder Face detection, face recognition, AI Tripwire/Intrusion and AI Human/Vehicle Detection
      AI Motion Detection (by Cameras) 8 channels
      AI Motion Detection (by Recorder) 4 channels
      AI Search (Metadata) Support search target video by metadata
      AI Tripwire/Intrusion (by Cameras) 8 channels
      AI Tripwire/Intrusion (by Recorder) 2 channels, 10 IVS rules for each channel
      Alarm Input / Output 4 channel alarm inputs / 2 channel relay output
      Auxiliary Inputs N/A
      Backup Modes USB Device / Network
      Decoding Capacity (AI Disabled) 16CH@1080P/25fps
      Decoding Capacity (AI Enabled) 16CH@1080P/25fps
      Dimensions 375 x 327 x 53mm
      Display Resolution Configurable from 3840 x 2160 to 1280 x 720
      Display Split 1st screen - 1/4/8/9/16, 2nd screen - 1/4/8/9/16
      Ethernet 1 RJ45 Ports (10/100/1000Mbps)
      Face Gender, age, glasses, beard, mask, expression
      HDD Modes -
      Human Body Tops style, tops colour, bottom style, bottom colour, hat , bag
      Incoming Bandwidth (AI Disabled) 256Mbps Mbps incoming (recording/outgoing)
      Incoming Bandwidth (AI Enabled) 180Mbps incoming (recording/outgoing)
      Internal HDD 2 x SATA ports up to 16TB, max.
      Interoperability ONVIF 21.12(Profile T; Profile S; Profile G); CGI; SDK
      Main Processor Industrial-grade processor
      Max. User Access -
      Network Functions HTTP, HTTPS, TCP/IP, IPv4/IPv6, UPnP, SNMP, RTSP, UDP, SMTP, NTP, DHCP, DNS, IP Filter, PPPoE,DDNS, FTP, Alarm Center, IP Search (Support IP camera, DVR, NVS, etc.), P2P
      Non-motor Vehicle Type, colour, people, number
      Operating Environment -10°C ~ +55°C / 10 ~ 93%RH
      Operating System Embedded Linux
      Optical Interface -
      OSD -
      Playback Sync 1/4/9/16
      PoE Yes
      Power Consumption <10W (without HDD) / PoE: Max 25.5W for single port, 130W total
      Power over Ethernet 16 Ports (IEE802.3af/at)
      Power Supply 100–240 VAC, 47-63 Hz
      Rackmount Units 1U
      Rackmountable -
      Record Interval -
      Record Modes General, motion detection, intelligent, alarm
      Recording Resolution Configurable from 16.0MP (4920 x 3264) to CIF (352 x 288)
      Remote View iOS (iPhone, iPad) / Android devices
      Search Modes Instant playback, general playback, event playback, tag playback, smart playback (face and motion detection)
      Trigger Events Motion detection, privacy masking, video loss, scene changing, PIR alarm, IPC external alarm
      Two-way Talk -
      USB Interface 2 x USB ports (1 x Rear USB 2.0, 1 x Front USB 2.0)
      Vehicle Vehicle colour, vehicle model, vehicle logo, plate colour, vehicle decorations, call, seatbelt
      Video Compression Smart H.265+ / H.265 / H.264+ / H.264 / MJPEG
      Video Detection -
      Video Input 16 channels
      Video Output 1 x HDMI, 1 x VGA
      Weight 2.68kg (without HDD)
      3-Years Warranty

      ✔️ Warehoused and ships from Sydney.
      ✔️ All our products are 100% genuine. No Grey Imports!
      ✔️ Electronic devices are all eligible for any manufacturer software updates!

      The warranty covers defects in materials or broken components that could affect the regular operation of the product. If a device is faulty, we will mediate the warranty process with the manufacturer for you. We will handle this as fast and efficiently as possible. We will not wait for the manufacturer to send your replacement, when your item is determined to be faulty we will send you a new replacement as soon as possible.

      Please get in touch with our support team at support@secsource.com.au or 1300-049-519.

      • The warranty does not cover damage to the product resulting from incorrect installation or negligence, damage caused by a natural disaster, or theft.
      • We will not cover inbound shipping of the return to us.
      • We will cover outbound shipping for any replacements to the customer.
      • We will need the serial number of the product and your order number.
      • Please don’t ship us anything until you have had confirmation from our teams and they have given you an RMA number and return address.

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