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Dahua 125W Integrated Solar Monitoring System (With Lithium Battery)

Description

Description

Integrated Solar Monitoring System(Without Lithium Battery)

Integrated solar monitoring system (without lithium battery), all in one desion, using 4G to transfer monitoring data and solar to power, which is easy/quick to install and can save wiring to the greatest extent, includes three parts: 4G network camera, integrated solar power system and camera's mounting bracket, which is more convenient for sale, order and transportation. The integrated solar power system, integrating solar panels, maximum power point tracking (MPPT) charging controller and mounting brackets, provides stable power supply for the front-end data acquisition system—4G network camera through high conversion charging device. It is compact, portable, easy to install, disassemble and maintain compared with conventional system.

4MP 32x Startlight IR WizSense Network PTZ Camera

Designed with Starlight technology and 1/2.8" CMOS, the camera delivers high-quality monitoring images even in environments with low lighting, and provides back-end applications with round the clock, state-of-the-art data services. It supports a variety of AI functions for improved detection accuracy through its built-in neural network processor and is compatible with solar power supplies, meeting the heavy demands of long working hours. The camera features behavior detection such as tripwire and intrusion, and multiple types of alarm linkage actions such as white light warning, audio playing and target tracking. To facilitate monitoring and analysis, it also features target filtering, face detection, and foreign object detection, and supports 4G network transmission and waking up from sleep mode.

Features

Integrated Solar Monitoring System

  • Integrated die casting casing.
  • Aluminium alloy frame.
  • Mono-crystalline solar panel.
  • Lithium battery pack.
  • Dahua 125W Integrated Solar Camera System, includes: PFM372-L45-4S14P x 1 DH-PFM378-B125-CB x 1 DH-SD6C3432XB-HNR-AGQ-PV x 1 DH-PFB301C x 1 PFA111 x 1

CAMERA: 4MP 32x Startlight IR WizSense Network PTZ Camera

  • 1/2.8" 4Megapixel STARVIS™ CMOS
  • 32x optical zoom
  • Starlight technology
  • Max. 25/30 fps@4M
  • IR distance up to 150 m
  • Auto-tracking
  • Perimeter protection
  • Face detection
  • 4G
  • Sound and light alarm
  • Low power consumption

Downloads

Datasheets

Tech Specs


PFM372-L45-4S14P

Protection

Grade

IP66

Connection

Connection

M15 female connector

Application

Applicable Device

DH-PFM364L-D1, DH-PFM363L-D1, and DH-PFM363LSD1

General

Product Dimensions

Outer: 359.8 mm × 268.7mm × 116.0 mm(14.17" × 10.58" × 4.57") Inner: 282.0 mm × 209.0 mm × 98.5 mm (11.10" × 8.23" × 3.88")

Material

Die casting aluminum

Color

Grey

Net Weight

8.5 kg (18.74 lb)

Gross Weight

9.8 kg (21.61 lb)

Packaging Dimensions

459 mm × 349 mm × 209 mm
(18.07" × 13.74" × 8.23")

Packaging Method

1 pc in each carton

Environment

Operating Temperature

–20°C to 60°C (–4°F to 140°F)

Operating Humidity

<95% (RH)

Storage Temperature

0°C to 40°C (32°F to 104°F)

Storage Humidity

<95% (RH)

Function

Charging Current

9A

Discharge Current

9A

Rated Voltage

DC12.8V

Internal Resistance

≤80mΩ

Nominal Capacity

45Ah

Charging Voltage

Max.DC14.6V

Max.Current

Charging: 10A, Discharging: 10A

Certification

Certification

CE: EN 61000-6-3, EN IEC 61000-6-1

FCC: FCC Part 15, Subpart B

SD6C3432XB-HNR-AGQ-PV

Camera

Image Sensor

1/2.8" CMOS

Pixel

4 MP

Max. Resolution

2560 (H) × 1440 (V)

ROM

4 GB

RAM

1 GB

Electronic Shutter Speed

1/1 s–1/30,000 s

Scanning System

Progressive

Min. Illumination

Color: 0.005 lux@F1.6
B/W: 0.0005 lux@F1.6
0 lux (IR light on)

Illumination Distance

150 m (492.13 ft) (IR)

50 m (164.04 ft) (white light)

Illuminator Number

4 (IR)
2 (white light)

Lens

Focal Length

4.8 mm–154 mm

Max. Aperture

F1.6–F4.0

Field of View

H: 55.8°–2.3°; V: 31.9°–1.3°; D: 63.7°–2.7°

Optical Zoom

32×

Focus Control

Auto; semi-auto; manual

Close Focus Distance

0.1 m–1.5 m (0.33-4.92)

Iris Control

Auto

DORI Distance

Detect

Observe

Recognize

Identify

3,080 m

(10,104.99 ft)

1,216.6 m (3,991.47 ft)

616 m (2,021.00 ft)

308 m (1,010.50 ft)

PTZ

Pan/Tilt Range

Pan: 0° to 360° endless
Tilt: –20° to +90°, auto flip 180°

Manual Control Speed

Pan: 0.1°/s–160°/s

Tilt: 0.1°/s–120°/s

Preset Speed

Pan: 240°/s; Tilt: 150°/s

Preset

300

Tour

8 (up to 32 presets per tour)

Pattern

5

Scan

5

Power-off Memory

Yes

Idle Motion

Preset; Pattern; Tour; Scan

Smart Event

IVS

Tripwire; intrusion; crossing fence detection; loitering detection; abandoned/missing object; fast moving; parking detection; people gathering; linkage tracking

Intelligence

Smart Capture

Support human, motor vehicle and non-motor vehicle image capture.

IVS (Perimeter Protection)

Tripwire and intrusion. Support alarm triggering by target types (human and vehicle). Support filtering false alarms caused by animals, rustling leaves, bright lights, etc.

Face Detection

Yes

SMD Plus

Yes

Auto Tracking

Yes

Active Deterrence

Light Warning

White light warning

Flash duration: 5 s–30 s

Flash frequency: High, medium, low

Sound Warning

Sound warning alarm: Customizable

Volumn: High, middle, low

Alarm duration: 5 s–30 s

Video

Video Compression

Smart H.265+; H.265; Smart H.264+; H.264B; H.264M; H.264H; MJPEG (Sub Stream 1)

Streaming Capability

3 streams

Resolution

4M (2560 × 1440); 3M (2048 × 1536); 1080p (1920 × 1080); 1.3M (1280 × 960); 720p (1280 × 720); D1 (704 × 576); CIF (352 × 288)

Video Frame Rate

Main stream: 4M/3M/1080p/1.3M/720p (1–25/30 fps)
Sub stream 1: D1/CIF (1–25/30 fps)
Sub stream 2: 1080p/1.3M/720p (1–25/30 fps)

Bit Rate Control

CBR; VBR

Video Bit Rate

H.264: 2816 kbps–8192 kbps
H.265: 1024 kbps–7936 kbps

Day/Night

Auto (ICR); Color; B/W

BLC

Yes

WDR

120 dB

HLC

Yes

White Balance

Auto; indoor; outdoor; tracking; manual; sodium lamp; natural light; street lamp

Gain Control

Auto; Manual

Noise Reduction

2D NR; 3D NR

Region of Interest (RoI)

Yes

Image Stabilization

EIS

Defog

Electronic defog

Digital Zoom

16×

Privacy Masking

Up to 24 areas can be set, with up to 8 areas in the same view

S/N Ratio

≥ 55 dB

Audio

Audio Compression

G.711a; G.711Mu; G.726; AAC; MPEG2-Layer2; G722.1; G729; G723

Network

Network Port

RJ-45 (10/100 Base-T)

4G-Wireless Frequency Range

LTE-FDD: B1/3/5/7/8/20

LTE-TDD: Band 38/40

WCDMA: Band 1/5/8

GSM: 850/900/1800 MHz

Network Protocol

HTTP; HTTPS; TCP/IP; IPv4; RTSP; UDP; SMTP; NTP;DHCP; DNS; DDNS; IPv6; 802.1x; SSL; QoS; FTP; UPnP; ICMP; SNMP; SNMP v1/v2c/v3 (MIB-2); IGMP; ARP; RTCP; RTP; PPPoE; IP Filter; RTMP; Bonjour; TCP; SMB; NFS

Interoperability

ONVIF Profile S&G&T; CGI; Dahua SDK; SDK; API

User/Host

20 (total bandwidth: 64 M)

Storage

FTP; Micro SD card (256 GB); NAS

Management Software

Smart PSS; DSS; DMSS; Easy4ip; IVSS; ConfigTool; NVR; Smart Player; NetSDK

Mobile Client

iOS; Android; iPhone; iPad; Windows Phone

Certification

Certifications

CE: EN55032/EN55024/EN50130-4
FCC: Part15 subpartB, ANSI C63.4-2014

Port

RS-485

1 (baud rate: 1200 bps–9600 bps)

Audio Input

1 channel (LINE IN, bare wire)

Audio Output

1 channel (LINE OUT, bare wire; built-in speaker (mutually exclusive))

Alarm I/O

2/1

Audio I/O

1/1

Alarm Linkage

Capture; preset; tour; pattern; recording; triggering on-off value output; audio; sending email; waking up

Alarm Event

Motion/tampering detection; audio detection; network disconnection detection; IP conflict detection; memory card state detection; memory space detection; power exception detection

Power

Power Supply

12 VDC, 4 A (–10% to +25%)

Power Consumption

Sleep: ≤ 1 W
Basic: 4.0 W (not pulling stream in 4G), 7.4 (pulling stream in 4G)
Max.: 27 W (illuminator + heater + PTZ + speaker + pulling stream in 4G)

Environment

Operating Temperature

–40 °C to +70 °C (–40 °F to +158 °F)

Operating Humidity

≤ 95%

Protection

IP66; TVS 6000 V lightning proof; surge protection; voltage transient protection

Structure

Casing

ADC12

Product Dimensions

325.0 mm × Φ202.0 mm (12.80" × Φ7.95")

Net Weight

4.4 kg (9.70 lb)

Gross Weight

6.4 kg (14.11 lb)

PFA111

Model
DH-PFA111
General
Material
Aluminum
Dimension
Φ60mmx49mm (Φ2.36”x1.93”)
Pipe Thread
G1 1/2’’
Load Bearing
7.0kg(15.43lb)
Weight
0.25kg(0.55lb)
Color
White
Operating Temperature
-40℃~+60℃(-40℉~+140℉)
Humidity
<90% RH
Applicable Model
Please see “Accessory Selection”

PFB301C

Model

Model

DH-PFB301C

Environment

Operating Temperature

–40 °C to +60 °C (–40 °F to +140 °F)

Operating Humidity

< 90% (RH)

Structure

Material

Aluminum alloy

Installation

Ceiling Mount

Dimensions

φ128.8 × 35.5 mm(5.07" ×1.40")(D × H)

Net Weight

0.21 kg (0.46 lb)

Load bearing

10.0 kg ( 22.04 lb)

Color

White

Applicable Camera

SD8A and below

Package Information

Type

Quantities

Ceiling Mount Bracket

1

S5.0 wrench

1

Package Information

Type

Quantities

Ceiling Mount Bracket

1

S5.0 wrench

1


Package Information

Type

Quantities

Ceiling Mount Bracket

1

S5.0 wrench

1

Package Information

Type

Quantities

Ceiling Mount Bracket

1

S5.0 wrench

1

Package Information

Type

Quantities

Ceiling Mount Bracket

1

S5.0 wrench

1

Videos

3-Years Warranty

Dahua’s 3 year manufacturer warranty covers defects in materials or broken components that could affect the normal operation of the product. In the event of a device being faulty, SECSOURCE will facilitate the warranty process with the manufacturer for you. We aim to do so in a manner that is as fast and efficient as possible. We don’t wait for the manufacturer to send us a replacement, if your item is determined to be faulty we will have it replaced as soon as possible from new stock. Please contact our support team at support@secsource.com.au or 1300 049 519.
The warranty does not cover damage to the product resulting from incorrect installation or negligence, damage caused by a natural disaster, or theft.

Please note, we do not cover inbound shipping of the return to us however if a replacement is to be sent we will cover outbound shipping to the customer. We will need the serial number of the product and your order number. Please don’t ship us anything until you have had confirmation with one of our team and they have given you an RMA number and return address.

Dahua 125W Integrated Solar Monitoring System (With Lithium Battery)

Product form

SKU: KIT/DH-PFM378-B125-CB/PFM372-L45-4S14P/DH-SD6C3432XB-HNR-AGQ-PV/DH-PFB301C/PFA111

$4,158.00 Incl. GST

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    • Back to Base Australian Warranty & Tech Support
    • Australian Stock, No Grey Import Products

    Description

    Description

    Integrated Solar Monitoring System(Without Lithium Battery)

    Integrated solar monitoring system (without lithium battery), all in one desion, using 4G to transfer monitoring data and solar to power, which is easy/quick to install and can save wiring to the greatest extent, includes three parts: 4G network camera, integrated solar power system and camera's mounting bracket, which is more convenient for sale, order and transportation. The integrated solar power system, integrating solar panels, maximum power point tracking (MPPT) charging controller and mounting brackets, provides stable power supply for the front-end data acquisition system—4G network camera through high conversion charging device. It is compact, portable, easy to install, disassemble and maintain compared with conventional system.

    4MP 32x Startlight IR WizSense Network PTZ Camera

    Designed with Starlight technology and 1/2.8" CMOS, the camera delivers high-quality monitoring images even in environments with low lighting, and provides back-end applications with round the clock, state-of-the-art data services. It supports a variety of AI functions for improved detection accuracy through its built-in neural network processor and is compatible with solar power supplies, meeting the heavy demands of long working hours. The camera features behavior detection such as tripwire and intrusion, and multiple types of alarm linkage actions such as white light warning, audio playing and target tracking. To facilitate monitoring and analysis, it also features target filtering, face detection, and foreign object detection, and supports 4G network transmission and waking up from sleep mode.

    Features

    Integrated Solar Monitoring System

    • Integrated die casting casing.
    • Aluminium alloy frame.
    • Mono-crystalline solar panel.
    • Lithium battery pack.
    • Dahua 125W Integrated Solar Camera System, includes: PFM372-L45-4S14P x 1 DH-PFM378-B125-CB x 1 DH-SD6C3432XB-HNR-AGQ-PV x 1 DH-PFB301C x 1 PFA111 x 1

    CAMERA: 4MP 32x Startlight IR WizSense Network PTZ Camera

    • 1/2.8" 4Megapixel STARVIS™ CMOS
    • 32x optical zoom
    • Starlight technology
    • Max. 25/30 fps@4M
    • IR distance up to 150 m
    • Auto-tracking
    • Perimeter protection
    • Face detection
    • 4G
    • Sound and light alarm
    • Low power consumption

    Downloads

    Datasheets

    Tech Specs


    PFM372-L45-4S14P

    Protection

    Grade

    IP66

    Connection

    Connection

    M15 female connector

    Application

    Applicable Device

    DH-PFM364L-D1, DH-PFM363L-D1, and DH-PFM363LSD1

    General

    Product Dimensions

    Outer: 359.8 mm × 268.7mm × 116.0 mm(14.17" × 10.58" × 4.57") Inner: 282.0 mm × 209.0 mm × 98.5 mm (11.10" × 8.23" × 3.88")

    Material

    Die casting aluminum

    Color

    Grey

    Net Weight

    8.5 kg (18.74 lb)

    Gross Weight

    9.8 kg (21.61 lb)

    Packaging Dimensions

    459 mm × 349 mm × 209 mm
    (18.07" × 13.74" × 8.23")

    Packaging Method

    1 pc in each carton

    Environment

    Operating Temperature

    –20°C to 60°C (–4°F to 140°F)

    Operating Humidity

    <95% (RH)

    Storage Temperature

    0°C to 40°C (32°F to 104°F)

    Storage Humidity

    <95% (RH)

    Function

    Charging Current

    9A

    Discharge Current

    9A

    Rated Voltage

    DC12.8V

    Internal Resistance

    ≤80mΩ

    Nominal Capacity

    45Ah

    Charging Voltage

    Max.DC14.6V

    Max.Current

    Charging: 10A, Discharging: 10A

    Certification

    Certification

    CE: EN 61000-6-3, EN IEC 61000-6-1

    FCC: FCC Part 15, Subpart B

    SD6C3432XB-HNR-AGQ-PV

    Camera

    Image Sensor

    1/2.8" CMOS

    Pixel

    4 MP

    Max. Resolution

    2560 (H) × 1440 (V)

    ROM

    4 GB

    RAM

    1 GB

    Electronic Shutter Speed

    1/1 s–1/30,000 s

    Scanning System

    Progressive

    Min. Illumination

    Color: 0.005 lux@F1.6
    B/W: 0.0005 lux@F1.6
    0 lux (IR light on)

    Illumination Distance

    150 m (492.13 ft) (IR)

    50 m (164.04 ft) (white light)

    Illuminator Number

    4 (IR)
    2 (white light)

    Lens

    Focal Length

    4.8 mm–154 mm

    Max. Aperture

    F1.6–F4.0

    Field of View

    H: 55.8°–2.3°; V: 31.9°–1.3°; D: 63.7°–2.7°

    Optical Zoom

    32×

    Focus Control

    Auto; semi-auto; manual

    Close Focus Distance

    0.1 m–1.5 m (0.33-4.92)

    Iris Control

    Auto

    DORI Distance

    Detect

    Observe

    Recognize

    Identify

    3,080 m

    (10,104.99 ft)

    1,216.6 m (3,991.47 ft)

    616 m (2,021.00 ft)

    308 m (1,010.50 ft)

    PTZ

    Pan/Tilt Range

    Pan: 0° to 360° endless
    Tilt: –20° to +90°, auto flip 180°

    Manual Control Speed

    Pan: 0.1°/s–160°/s

    Tilt: 0.1°/s–120°/s

    Preset Speed

    Pan: 240°/s; Tilt: 150°/s

    Preset

    300

    Tour

    8 (up to 32 presets per tour)

    Pattern

    5

    Scan

    5

    Power-off Memory

    Yes

    Idle Motion

    Preset; Pattern; Tour; Scan

    Smart Event

    IVS

    Tripwire; intrusion; crossing fence detection; loitering detection; abandoned/missing object; fast moving; parking detection; people gathering; linkage tracking

    Intelligence

    Smart Capture

    Support human, motor vehicle and non-motor vehicle image capture.

    IVS (Perimeter Protection)

    Tripwire and intrusion. Support alarm triggering by target types (human and vehicle). Support filtering false alarms caused by animals, rustling leaves, bright lights, etc.

    Face Detection

    Yes

    SMD Plus

    Yes

    Auto Tracking

    Yes

    Active Deterrence

    Light Warning

    White light warning

    Flash duration: 5 s–30 s

    Flash frequency: High, medium, low

    Sound Warning

    Sound warning alarm: Customizable

    Volumn: High, middle, low

    Alarm duration: 5 s–30 s

    Video

    Video Compression

    Smart H.265+; H.265; Smart H.264+; H.264B; H.264M; H.264H; MJPEG (Sub Stream 1)

    Streaming Capability

    3 streams

    Resolution

    4M (2560 × 1440); 3M (2048 × 1536); 1080p (1920 × 1080); 1.3M (1280 × 960); 720p (1280 × 720); D1 (704 × 576); CIF (352 × 288)

    Video Frame Rate

    Main stream: 4M/3M/1080p/1.3M/720p (1–25/30 fps)
    Sub stream 1: D1/CIF (1–25/30 fps)
    Sub stream 2: 1080p/1.3M/720p (1–25/30 fps)

    Bit Rate Control

    CBR; VBR

    Video Bit Rate

    H.264: 2816 kbps–8192 kbps
    H.265: 1024 kbps–7936 kbps

    Day/Night

    Auto (ICR); Color; B/W

    BLC

    Yes

    WDR

    120 dB

    HLC

    Yes

    White Balance

    Auto; indoor; outdoor; tracking; manual; sodium lamp; natural light; street lamp

    Gain Control

    Auto; Manual

    Noise Reduction

    2D NR; 3D NR

    Region of Interest (RoI)

    Yes

    Image Stabilization

    EIS

    Defog

    Electronic defog

    Digital Zoom

    16×

    Privacy Masking

    Up to 24 areas can be set, with up to 8 areas in the same view

    S/N Ratio

    ≥ 55 dB

    Audio

    Audio Compression

    G.711a; G.711Mu; G.726; AAC; MPEG2-Layer2; G722.1; G729; G723

    Network

    Network Port

    RJ-45 (10/100 Base-T)

    4G-Wireless Frequency Range

    LTE-FDD: B1/3/5/7/8/20

    LTE-TDD: Band 38/40

    WCDMA: Band 1/5/8

    GSM: 850/900/1800 MHz

    Network Protocol

    HTTP; HTTPS; TCP/IP; IPv4; RTSP; UDP; SMTP; NTP;DHCP; DNS; DDNS; IPv6; 802.1x; SSL; QoS; FTP; UPnP; ICMP; SNMP; SNMP v1/v2c/v3 (MIB-2); IGMP; ARP; RTCP; RTP; PPPoE; IP Filter; RTMP; Bonjour; TCP; SMB; NFS

    Interoperability

    ONVIF Profile S&G&T; CGI; Dahua SDK; SDK; API

    User/Host

    20 (total bandwidth: 64 M)

    Storage

    FTP; Micro SD card (256 GB); NAS

    Management Software

    Smart PSS; DSS; DMSS; Easy4ip; IVSS; ConfigTool; NVR; Smart Player; NetSDK

    Mobile Client

    iOS; Android; iPhone; iPad; Windows Phone

    Certification

    Certifications

    CE: EN55032/EN55024/EN50130-4
    FCC: Part15 subpartB, ANSI C63.4-2014

    Port

    RS-485

    1 (baud rate: 1200 bps–9600 bps)

    Audio Input

    1 channel (LINE IN, bare wire)

    Audio Output

    1 channel (LINE OUT, bare wire; built-in speaker (mutually exclusive))

    Alarm I/O

    2/1

    Audio I/O

    1/1

    Alarm Linkage

    Capture; preset; tour; pattern; recording; triggering on-off value output; audio; sending email; waking up

    Alarm Event

    Motion/tampering detection; audio detection; network disconnection detection; IP conflict detection; memory card state detection; memory space detection; power exception detection

    Power

    Power Supply

    12 VDC, 4 A (–10% to +25%)

    Power Consumption

    Sleep: ≤ 1 W
    Basic: 4.0 W (not pulling stream in 4G), 7.4 (pulling stream in 4G)
    Max.: 27 W (illuminator + heater + PTZ + speaker + pulling stream in 4G)

    Environment

    Operating Temperature

    –40 °C to +70 °C (–40 °F to +158 °F)

    Operating Humidity

    ≤ 95%

    Protection

    IP66; TVS 6000 V lightning proof; surge protection; voltage transient protection

    Structure

    Casing

    ADC12

    Product Dimensions

    325.0 mm × Φ202.0 mm (12.80" × Φ7.95")

    Net Weight

    4.4 kg (9.70 lb)

    Gross Weight

    6.4 kg (14.11 lb)

    PFA111

    Model
    DH-PFA111
    General
    Material
    Aluminum
    Dimension
    Φ60mmx49mm (Φ2.36”x1.93”)
    Pipe Thread
    G1 1/2’’
    Load Bearing
    7.0kg(15.43lb)
    Weight
    0.25kg(0.55lb)
    Color
    White
    Operating Temperature
    -40℃~+60℃(-40℉~+140℉)
    Humidity
    <90% RH
    Applicable Model
    Please see “Accessory Selection”

    PFB301C

    Model

    Model

    DH-PFB301C

    Environment

    Operating Temperature

    –40 °C to +60 °C (–40 °F to +140 °F)

    Operating Humidity

    < 90% (RH)

    Structure

    Material

    Aluminum alloy

    Installation

    Ceiling Mount

    Dimensions

    φ128.8 × 35.5 mm(5.07" ×1.40")(D × H)

    Net Weight

    0.21 kg (0.46 lb)

    Load bearing

    10.0 kg ( 22.04 lb)

    Color

    White

    Applicable Camera

    SD8A and below

    Package Information

    Type

    Quantities

    Ceiling Mount Bracket

    1

    S5.0 wrench

    1

    Package Information

    Type

    Quantities

    Ceiling Mount Bracket

    1

    S5.0 wrench

    1


    Package Information

    Type

    Quantities

    Ceiling Mount Bracket

    1

    S5.0 wrench

    1

    Package Information

    Type

    Quantities

    Ceiling Mount Bracket

    1

    S5.0 wrench

    1

    Package Information

    Type

    Quantities

    Ceiling Mount Bracket

    1

    S5.0 wrench

    1

    Videos

    3-Years Warranty

    Dahua’s 3 year manufacturer warranty covers defects in materials or broken components that could affect the normal operation of the product. In the event of a device being faulty, SECSOURCE will facilitate the warranty process with the manufacturer for you. We aim to do so in a manner that is as fast and efficient as possible. We don’t wait for the manufacturer to send us a replacement, if your item is determined to be faulty we will have it replaced as soon as possible from new stock. Please contact our support team at support@secsource.com.au or 1300 049 519.
    The warranty does not cover damage to the product resulting from incorrect installation or negligence, damage caused by a natural disaster, or theft.

    Please note, we do not cover inbound shipping of the return to us however if a replacement is to be sent we will cover outbound shipping to the customer. We will need the serial number of the product and your order number. Please don’t ship us anything until you have had confirmation with one of our team and they have given you an RMA number and return address.

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